OVERVIEW

PQube is a world-class global publisher of video games and is seeking to continue its growth with the appointment of a creative and motivated individual to support its community management activities.

This is a unique opportunity to work in a fast-moving, successful and growing business within the video games sector.

The role requires a hands-on style with 3+ years’ experience in a practical community management role.

You will be responsible for working with our developers, product managers, and producers to gather community feedback, monitor and respond on social media, run physical events, manage and conduct playtests, write FAQs, and a range of other tasks to benefit the communities of our games.


ROLE ELEVATOR PITCH

“In this role, you will manage PQube’s player community and support operations on Discord, Steam, and social media. You will serve as the main connection between players and the production and marketing teams. Your responsibilities include engaging with the community, providing customer support, coordinating playtests, communicating with players, reporting on player sentiment, and supporting game launches. Your work will help create a positive experience for players and keep internal teams updated on community feedback and concerns.”

PRINCIPLE ACCOUNTABILITIES

Offer a range of specialist support functions across our community:

• Coordinate playtests and manage playtesters by scheduling sessions, distributing builds and NDAs, onboarding new participants, and compiling structured feedback for the production team.
• Manage the PQube Discord community by monitoring activity daily, supporting community moderators, and ensuring a positive, safe, and engaged environment for players.
• Support the social media community by monitoring PQube’s channels for comments, questions, and sentiment, and responding promptly and in line with brand guidelines.
• Oversee customer support by managing the daily player support queue, directing technical issues to the appropriate internal contacts, and maintaining documentation to minimise repeat queries.
• Provide light QA assistance by launching builds, reproducing reported issues, and documenting findings clearly. Support QA verification during critical periods and updates.
• Create and maintain player-facing documentation, including FAQs, how-to guides, and game wikis, ensuring all materials are updated after patches and DLC releases.
• Monitor player sentiment across Steam, Discord, social media, and review platforms, and produce regular structured reports for internal stakeholders.
• Prepare patch notes and developer updates by gathering content from the production team and distributing updates through Steam, Discord, and social channels in a clear, player-friendly format. 
• Amplification support — working with the marketing team to share and amplify creator coverage across PQube’s channels in a timely manner.
• Manage the Steam community by monitoring discussion hubs and review sections, and responding constructively to player posts and reviews across the catalogue.
• Provide launch and update support by assisting during game launches and major updates, with a focus on real-time community monitoring and rapid response.

SKILLS/ EXPERIENCE REQUIRED

• 3+ years of experience in a community management, customer support, or player experience role, within the games industry. 
• Practical, day-to-day experience with platforms like Discord, Steam, X/Twitter, TikTok, Instagram, and/or Facebook. Proven experience managing player communities across multiple platforms, with strong understanding of platform-specific dynamics and effective engagement practices.
• Excellent written communication skills — clear, warm, and adaptable across different audiences and tones.
• Strong organisational skills and the ability to manage multiple responsibilities simultaneously without losing detail.
• Comfortable handling customer-facing queries and sensitive player feedback with empathy and professionalism.
• Passionate about video games — especially indie titles, which PQube is best known for.
• Able to work independently and proactively, with minimal day-to-day supervision.
• Desirable: prior exposure to QA processes, build testing, or bug documentation.
• Desirable: familiarity with tools such as Jira, MailerLite, or third-party community management platforms.
• Desirable: experience working and managing physical consumer events

MEASURES OF SUCCESS

You would be responsible for supporting the function of our community management, and key measures will include:

• Quality, regularity, and internal usefulness of community sentiment reports.
• Accuracy, depth, and currency of FAQ guides and player-facing documentation.
• Reliability and organisation of playtesting programmes, including onboarding and feedback collation.
• Response time and quality of community and customer support interactions.
• Timeliness and accuracy of patch notes and developer update communications.
• Quality of bug documentation and triage passed to the production and QA teams.
• Community health metrics, such as engagement, moderation quality, and sentiment trends on Discord and Steam.

PERSON SPEC

• Adaptable – working in a SME you will be required to react quickly to changes in your working day and responsibilities.
• Strong integrity – working closely with a small team, it is essential that you quickly develop a working relationship with your co-workers. Integrity is an essential part of this.
• Trustworthy – you will be working independently for elements of your work schedule and it is vital that you are trustworthy and reliable.
• Flexible – the requirements of the role may change from time to time and it is essential that you are comfortable with change.
• Analytical – you will be required to analyse and present results and statistics at a detailed level, understanding the cause and consequence of community activity.
• Confidence – you will need to be confident in your experience and knowledge, reporting to management and the wider team on your campaigns and strategies.
• Motivated – there is little micromanagement in our company – you will be required to be strongly self-motivated and have a drive to want to succeed.
• Comfortable working individually and as part of a team – there will be a healthy mix of working on your own (setting up campaigns etc) and as part of a team (working with various departments within the company). 

KEY INFO

Location: Letchworth (Spirella Building, SG6 4ET)

Remote: No (Hybrid working pattern, currently 3 days in the office, 2 days from home)

Work from Home: 2 days a week, Monday and Friday

Hours: 9am – 5.30pm – Monday to Friday (with flexi time outside the core hours of 10am – 4.30pm)

Travel: Some international travel may be required

Interview process: Will vary depending on CV but will potentially include phone interview, formal interview (with presentation) and/or formal interview (no presentation)

Salary: Competitive salary, dependent on experience

How to apply: Email [email protected] and cc [email protected] with your CV and covering letter